Student Support

New Student Orientation (NSO) is an exciting four-day program designed to provide you with all the tools you need to ensure a successful beginning to your Webster experience. Orientation is mandatory for all new first year and transfer students, so mark your calendars for this exciting week.

NSO Dates for Fall 2024 Semester: Aug. 13-16

NSO Dates for Spring 2025 Semester: Jan. 7-10

What to expect from NSO?:

• Meet your Department Head and learn about your program
• Receive academics and advising Information
• Get to know Leiden by land and water, including a canal boat tour!
• Textbook pickup and Webster's Online Library Resources
• Tips and advice on how to succeed at Webster Leiden Campus
• Sign up for leadership programs
• Social events and day trips off campus
• Students helping students sessions
• Parent Resource Panel (Zoom meeting) — a panel of staff representing the following campus resources: Public Safety, Health Services, Housing and Residential Life, Academic Advising, Business Office, Study Abroad, Career Services and the Academic Resource Center, along with others.

WorldClassRoom

Connections

The Business Office is open from Monday to Thursday from 9 a.m. to 5 p.m.
Contact us at businessoffice@webster.nl

Business Office Payment Options

1. Bank transfers:
   ABN AMRO Bank
   Gustav Mahlerlaan 10
   1082 PP Amsterdam
   The Netherlands
   Attn. Stichting Webster Leiden Campus
   
   BIC /Swift code: ABNANL2A
   IBAN: NL59 ABNA 0566 2733 73
   
   Please ensure that student name and ID number are shown on all transfers.
2. Debit Card on Campus (Pin):
   The Business Office is open for payments on Monday, Tuesday and Thursday from 12-5 p.m.
3. Credit Card:
   1. On Campus — visit Business Office to pay.
   2. Off Campus — download the Authorization Form (PDF) and submit to businessoffice@webster.nl.
      We accept Mastercard and Visa.
4. Flywire:
   Webster has partnered with Flywire to accept payments from international students worldwide. Find out More About Flywire.

Business Office Policies

Invoices are sent to students by email, please make sure that the Business Office has the correct email address. If the invoice needs to be sent to your parent please submit a FERPA release form (PDF) and provide us with the correct email address. If the invoice needs to be sent to your company please provide us with the necessary details.

Please contact the Business Office at businessoffice@webster.nl if you have not received an invoice by the end of week one.

Students are financially responsible for all courses not officially dropped by the deadline. Refund transfers will be made exclusively to the payer/sender of the relevant payment (unless authorization is provided by the payer for another addressee) with proper bank connection information. Refunds will typically be transferred in the same manner in which the funds were received. Refunds will be processed after week 4 of the semester.

Please note that transcripts, diplomas, enrollment letters or any other kinds of letters will not be released when an unpaid balance exists.

Undergraduate Payment Policies

Semester invoices will be sent two weeks before the start of the semester. Summer term invoices will be sent one week before the start of the term. Tuition fees are due on the Friday before the start of the semester or term.*

• Week 1: First reminder will be sent to all students who have not submitted their fees.
• Week 4: Second reminder will be sent to those students who have not submitted their fees. A 40 euros late payment fee will be added to the student account.
• Week 8: Students will be dropped from all future term courses if the fees have not been received by the beginning of this week. A Financial Hold will be placed on the student account which will restrict students from further course registrations. Students will be informed via e-mail about the Financial Hold.
• Week 10: Last reminder will be sent to those students who have not submitted their fees by the first day of this week. A 35 euros late payment fee will be added to the student account.
• Week 14: Registered letters will be sent to those students who have not submitted their fees by the first day of this week through a final reminder.
• Week 16: All future registrations will be reversed if the fees have not been received by the end of this week. Unpaid balances will be sent to a debt collection agency. Debt collector charges will apply.

*Full-time undergraduate students have the option to pay the first 50% of the tuition one week before the start of the semester and the remainder after eight weeks. Students should contact the Business Office for an installment payment plan if required.

Refund Policy

Undergraduate Summer term and part time students: Refund transfers will be made only after Week 4 of the Summer term.

Undergraduate Fall and Spring semesters: Flat-fee tuition (12-18 credit hours/semester) — refunds are made after a semester and only if drops/withdrawals reduce the credit load below 12 credit hours.

Contact information: businessoffice@webster.nl

Graduate Payment Policies

Invoices will be sent two weeks before the start of the Fall and Spring terms, and one week before the start of the Summer term. Tuition fees are due on the Friday before the start of the semester or term.*

• Week 1: First reminder will be sent to all students who have not submitted their fees.
• Week 4: Second reminder will be sent to those students who have not submitted their fees. A 40 euros late payment fee will be added to the student account.
• Week 6: Last reminder will be sent to those students who have not submitted their fees. A Financial Hold will be placed on the student account which restricts students from further course registration. Students will be informed via email about the Financial Hold. A 35 euros late payment fee will be added to the student account.
• Week 8: Registered letters will be sent to those students who have not submitted their fees by the first day of this week through the final reminder.
• Week 9: All future registrations will be reversed if the fees have not been received by the end of this week. Unpaid balances will be sent to a debt collection agency. Debt collector charges will apply.

* Students should contact the business office for an installment payment plan if required.

Refund Policy

Refund transfers will be made only after Week 4 of the term. This regulation counts for all types of refunds (i.e. book reimbursements, etc.).

Contact information: businessoffice@webster.nl

View the full Academic Calendar

The Online Library provides access to more than 175 research databases including 40,000 academic journals, 50,000 e-books, streaming educational videos and numerous academic guides to help with database use, citations and research.

In addition to the Library's collection, computer desktops, study tables and comfortable lounge seating are available to attract students, making it one of the most popular places on campus.

Registration and Services Online is integrated into the Connection portal. To access any academic service, including registration, grades, billing and financial aid, please click on the link below to proceed to Connections:

1. Go to the Connections portal (requires login).
2. Login with your Connections username and password.*
3. Locate the Student Academic Services channel on your Student
4. Select the link within the channel.
5. Enter your Connections username and password again for security purposes.

*New Students: Your Connections activation code is sent to the email address which you used to fill out your application for admission. Please use the information contained in this email, which is sent approximately one business day after you have registered for your first course, to setup your Connections account.

Features Available Through Connections

• Course registration
• Check/update your address and phone number
• View/print grades
• View/print your degree audit
• View/print your schedule
• Update your anticipated graduate date
• Print a student copy of your transcript
• View your financial aid information
• View/print your student account
• Pay your student account
• Check out the deferred payment options
• Request parking tags

Webster University alumni may request a replacement or duplicate diploma or certificate. The fee for a reprinted diploma or certificate is $25 per document. The reprinted diploma or certificate that you will receive may or may not be an exact replica of the original that you received, depending upon when you graduated. The style of the diploma and certificates have changed and all reprints are printed using the current format including the signatures of the current administration.

You may request a replacement or duplicate diploma or certificate by one of the following methods:

1. Request Diploma or Certificate Online:
   Click the link below. It will take you to the eMarket location where you can complete the request form and make your payment by credit card.
   Order Diploma or Certificate Electronically
2. Request Diploma or Certificate by Mail:
   Click on the link below. Download and print the form. Complete and sign it. Mail it along with a check or money order made payable to Webster University (St. Louis) to the mailing address located on the:
   Diploma and Certificate Request Form (PDF)
3. Request Diploma or Certificate in Person
   Come to the Office of the Registrar (St. Louis) and complete a Diploma and Certificate Request Form and make payment by check in the office or at the cashier's window with cash.

Any student that has completed a course at our University may request a copy of their transcript from the Office of the Registrar. Transcripts that are sent to or handed to the student are labeled "Issued to Student." Official transcripts are those that are mailed directly to the institution or agency. Faxed transcripts are unofficial. Transcripts will not be released to students that have delinquent obligations to the University.

You may request a transcript of your work by one of the following methods:

1. Request Transcript Online:
   Click the link below to take you to the National Student Clearinghouse to place your order. You will be required to pay by credit card. There is a $15 fee per transcript and a $2.25 surcharge per order (not per transcript).
   • By ordering transcripts electronically, you will be notified by text or email when the Registrar's Office begins processing your request.
   • You will also be notified by text or email if there are any issues in processing your request.
   • If you need express mailing, please contact the Registrar’s Office by phone at 314-246-7450 or email the Registrar's Office to make arrangements after you have placed your order.
   • Finally, you will also be notified by text or email when we have completed your order.
   Order Transcripts Electronically
2. Request Transcript by Mail:
   Download and print the Transcript Request Form (PDF). Complete and sign it. Mail it along with a check or money order made payable to Webster University in the amount of $15.00 to the mailing address located on the form.

We're Happy That You Want to Return!

Whether you've been away for a semester or a year — or even longer — we’re glad to work with you to chart a path for your return and the completion of your undergraduate degree or certificate.

We know every situation is unique, and your pathway to degree completion depends on your specific circumstances.

Re-Enrollment

Re-enrollment is the step to take if you meet the following two criteria:

• You have been away from Webster for one or two semesters, not counting summer,

AND

• You are not dismissed.

To re-enroll contact your academic advisor. They will determine what courses you should enroll in, and they will assist in enrolling you in courses to continue your chosen major or certificate at Webster.

The advisor will also check to see if you have a hold, which could be because you owe money. If this is the case, the advisor will refer you to the Finance Office to make a plan to resolve your financial obligations. With finances in order, you can re-enroll in courses to complete your degree.

Readmission

Readmission is the path to take if:

• You have been away from Webster for more than two semesters, not counting summer. After two semesters — which is one academic year — returning students must meet the requirements of the program in the current catalog.

If your chosen academic program has changed, you will need to meet the new requirements. To apply for readmission, you will complete an Undergraduate Application for Readmission and work with Academic Affairs to determine your program requirements.

OR

• You were dismissed from Webster University. In this case, you can be considered for readmission. You will complete an Undergraduate Application for Readmission which will be reviewed by Academic Affairs to determine your academic readiness to continue at Webster.

In either case, if you completed credit hours at another institution, you will need to send official transcripts to transcripts@webster.edu so that credits can be transferred to Webster. For questions, please contact the Registrar at +66(0) 32 899 100 Ext. 9601 or registrar@webster.nl.

To request the following letters, fill out a  registrar request form.

• Proof-of-enrollment letter (for student visa, student insurance etc. — these letters can only be issued if you are currently registered for courses)
• Proof-of-program-completion letter (for employers, graduate school applications, etc.)
• Other (please specify clearly)

Please note that letters for currently enrolled students will be placed in their mailbox at Information and Services within two working days.

Career Planning and Development assists individuals with exploring and defining their personal career goals while offering career guidance and support to develop the skills and confidence necessary to succeed. Although most of the focus is placed on current students, the same broad range of services is also available to alumni.

Make an Appointment

Our career coach is available to assist you both online and in person: book your online or in-person appointment. If you have a scheduling conflict after booking an appointment, you can reschedule or cancel the appointment via the booking link, or notify our career coach at least 24 hours in advance to change the meeting or to cancel the appointment on careers@webster.nl.

We look forward to seeing you soon!

Career Planning and Development Services

Webster Leiden does not offer career placement or job recruitment services. The goal of Career Planning and Development is to provide students and alumni with the necessary and most current employability skills as well as professional tools to ensure gainful employment in the future. Our services include:

• Career coaching: Are you having difficulty making decisions about your academic major or future career path? Do you need support finding internships and jobs? Would you like to get better at interviewing and networking? Make a personal appointment with the career coach.
• CV, letter, or LinkedIn profile review: Would you like to have feedback on your CV/resume, letter or LinkedIn profile? Reach out to careers@webster.nl
• Career workshops: Get equipped with the necessary tools, skills and insights for a successful job hunt. Career workshops examples:
  • Building a CV and writing a personal profile
  • How to use LinkedIn successfully
  • How to find a job in the Netherlands
  • How to make the best use of the Zoekjaar
• Online resources
• Join us on LinkedIn: Webster Leiden Career Planning and Development for updates and careers tips.
• Mentoring: Join Webster’s Mentoring Program and benefit from the professional and personal experiences of Webster alumni around the globe.

Educational Programs and Workshops

Career Planning and Development supports the creation of customized programming for class sessions, student organizations, student leadership groups, and academic departments. If you're interested in partnering to create a program for your group, please send an email to careers@webster.nl

For Employers

Webster Leiden Career Planning and Development connects you to our students and graduates.

Are you looking for a motivated intern or a high-potential employee for your company? Are you interested in a global citizen, at ease with multi-cultural teamwork, and who has developed and strengthened their soft skills during a truly international university education? Webster Leiden might have the student or graduate you are looking for!

If you have an internship or job opportunity for Webster students, please send an email to careers@webster.nl.

We realize that these are challenging times, and that many employers are rethinking engagement and recruitment strategies. We are happy support promoting your organization to our students, partnering with our academic departments and student organizations to join in career panels and events on a variety of career topics, and posting your internship and job opportunities. If you would like to discuss student jobs, internships or projects for your organization, and support for recruiting our Webster Leiden Campus talent, please feel free to book an appointment.

Our Students

Webster University students are typically multi-lingual and come from diverse cultural backgrounds. Our graduate students often have previous work experience in their home countries or abroad both in private and non-profit organizations. A key element of a Webster education is the focus on hands-on, practical knowledge as part of the learning experience. Our highly qualified academics are experienced in creating an inclusive and stimulating learning environment which is highly responsive to an international student body. The classroom is a forum for discovering fresh perspectives not only on the subject studied, but also on the challenges of becoming a global citizen. Lectures, group work, discussions, case study analyses, and real-life and research projects coupled with teamwork and student presentations help the students to develop strong communication, analytical, and problem-solving skills. Classes are taught in English.

Working in the Netherlands

For more information about working in the Netherlands, please visit the Visa and Residence Permit page on our website.

Contact

• If you would like to receive help from the career coach, please book an appointment.
• Email: careers@webster.nl.
• Join us on LinkedIn: Webster Leiden Career Planning and Development for updates and careers tips.

Our Career Coach

Sandrine Suman

Managing academic demands can be a challenging and stressful experience for many students. The Learning Support Center provides specialized support to the entire undergraduate and graduate students’ learning process. Students experiencing academic difficulties, learning disabilities or relevant disorders that interfere with their ability to learn may request one-on-one meetings with the Learning Support Specialist to help them achieve their full potential in their academic career.

What Does Learning Support Services Include?

• Accommodating students with approved learning disabilities.
• Teaching effective studying strategies.
• Preparing for an exam, a presentation, and note taking in class.
• Time management and organization training.
• Priority setting.
• Promoting self-monitoring and autonomous learning.

Webster University’s Learning Support Center is dedicated to supporting individual learning needs. Send an email to learningsupport@webster.nl to make an appointment or walk in on Tuesday and Thursday between 09:30 and 18:00!

Exam Proctoring for Students with Learning Disabilities

Webster Student Services and the Learning Support Center offer free of charge out-of-class proctoring appointments for students with learning disabilities.

Students' Responsibilities

• To contact the instructor for approval to test outside class or to notify the instructor that the student has the right to test in a distraction-reduced environment as part of their academic accommodations for a disability.
• To make an appointment for an out-of-class proctoring at least 2 weeks prior to the midterm or final period by filling out the form below.
• To then notify the instructor, of the date and time by which the test needs to arrive at the Student Services. (We will also go through the department to notify the instructor once an appointment has been made, if we do not already have the test in our possession.)
• To arrive on time for the testing appointment.
• Please fill out the exam proctoring request.

Our Learning Support Specialist

Omar Kurdi

The Code of Conduct is a joint initiative of the Dutch government and higher educational institutions. The Code of Conduct contains agreements which (the umbrella organizations of) the institutions of higher education have developed to regulate the relationship with international students. The regulations are — for example — about the provision of information to international students and the minimum (language) requirements for admission to an institution of higher education. You can learn more about the Code of Conduct via their website www.internationalstudy.nl.